Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Julie Vos jewelry?
Our jewelry is designed in New York and handcrafted by skilled artisans. We use 24k gold plate over nickel-free brass, accented with semi-precious gemstones, imported glass, and freshwater pearls.
How should I care for my gold-plated jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and chlorine. After wearing, gently wipe your jewelry with a soft cloth and store it in the provided suede pouch to prevent scratching.
What is your shipping policy?
We offer standard, expedited, and overnight shipping options. Orders are typically processed within 1-2 business days. Free standard shipping is available on all domestic orders over $100.
What is your return and exchange policy?
We accept returns of unworn, undamaged items in their original packaging within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Does Julie Vos jewelry come with a warranty?
Yes, we stand behind our quality. We offer a one-year warranty that covers manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.
Can I include a gift message with my order?
Absolutely. During the checkout process, you can select the 'Gift Message' option to include a personalized note. All orders arrive in our signature gold-stamped packaging, perfect for gifting.